Community Building - Pampering the customer

On this episode of Westside Stories, Shreya Rana, Senior Manager - Customer, at Trent, talks about all the different ways that Westside strives to not only create a joyous shopping environment for the customer, but also make them feel spoiled and taken care of. She takes us through Westside’s different community building initiatives like the exclusive WestStyleClub membership, the Wesness fitness programme and the brand’s commitment to maximum customer satisfaction through policies like ‘first price, right price’ and ‘no questions asked’ on returns. Shop the look here: www.westside.com Follow Westside here: https://www.instagram.com/westsidestores CREDITS: Guest: Shreya Rana Executive Producer: Umashan Naidoo Creative Director: Liana Deboo Created by Westside This is a Maed in India production. Head of Production: Mae Mariyam Thomas Project Manager: Shaun Fanthome Recording Engineer: Kartik Kulkarni Sound Editor & Mix Engineer: Lakshman Parsuram Senior Producer: Ruchi Sawardekar Junior Producer: Jyoti Chaurasiya Director: Dinkar Dwivedi Video Editor: Jishnu Guha Recorded at The Indian Audio Company