She Spent 20 Years Choosing the Next Leaders in Luxury. Now She Owns the Room | Hoda Tahoun

Hoda Tahoun spent nearly a decade at Russell Reynolds Associates as Global Leader of their Leisure and Hospitality Practice and Chief Wellbeing Officer, advising Fortune 100 CEOs and boards on the human capital decisions that define industries. She then joined Kempinski Hotels as Chief Talent Officer to transform Europe's oldest luxury hotel group from the inside. Now she has launched Maram Global, her own platform built around a conviction the industry has been slow to act on: that the future of luxury leadership needs a completely different kind of infrastructure. In this episode we go deep on why over half of luxury retail employees now plan to leave their positions, what good leadership actually looks like today versus what the industry still rewards, the four dimensions every high performer needs to regulate, why the client is not always right and what that costs the people on the floor, and what it takes to find and place the top one percent in luxury hospitality when intuition matters more than a CV. This is one of the most honest conversations we have had on the podcast about what is actually happening inside luxury organizations right now. 00:00 Introduction: the talent crisis luxury has not named yet 04:07 What shaped Hoda's lens on human potential 13:00 The reshuffling of leadership in luxury hospitality 20:00 Wellbeing as a business strategy, not an HR initiative 25:00 How the Chief Wellbeing Officer role was born during Covid 31:00 What top leaders are actuall